bp is reimagining energy for people and our planet.

They provide heat, light and mobility to customers worldwide. They’re fundamentally transforming what they do so they can reach net zero by 2050 or sooner. They also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives. It’s crucial to us that the differences we see in the world around us are reflected in our workplace. Who you are is what counts, not where you’re from or how you live your life. A culture that values everyone benefits all of us. That’s why, to help our people thrive, they nurture a truly diverse and inclusive environment.

As a Senior CSR, you’ll act as the first point of contact for inquiries via phone, email and online channels. You'll play a key role in resolving complex customer issues, onboarding new accounts, managing data, and ensuring high-quality service delivery.

Main Responsibilities:

• Handle daily customer service tasks, ensuring quality and service level compliance
• Respond to and resolve inquiries from key customers, internal business units, and third parties
• Support account set-up, credit checks, and documentation processes
• Use systems like Salesforce, SAP, and internal platforms to track and manage customer requests
• Assist with card orders, renewals, and data updates
• Participate in complaint management and identify root causes
• Collaborate with other teams (MDM, Credit, Collections, etc.) to ensure a smooth customer experience
• Contribute to automation and simplification initiatives
• Mentor new joiners and support team leads with ad-hoc requests

Requirements:

• Minimum 1 year of customer service experience, preferably in a phone-based or key account environment
• Fluent English (C1) in reading, writing, and speaking
• Excellent communication and problem-solving skills
• Strong time management and organizational abilities
• Familiarity with SAP, Salesforce, MS Office is required
• Advantageous: experience with CRM/MDG/DocuSign/Appian systems

We offer:

• Possibility to join social communities and networks
• Chill-out and collaboration spaces in a stylish office environment
• Training and development opportunities to craft your career path
• SZEP card
• Company laptop
• Flexible HO days (3 days a week)
• Contract until 2025.12.31 – with a possibility of extension