IT Operations Lead

Lokáció
Szakmai terület
Business, HR, Legal, Tech Consulting
Szerződéstípus
permanent - company
Közzétett
Referencia
2397
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IT Operations Lead

Responsibilities:

  • Directly report to the Head of Information Technology.
  • Take full ownership of coordinating and leading our globally distributed IT Support team, both virtual and physical.
  • Solve technical challenges and provide solutions internally and externally, ensuring seamless operations.
  • Oversee technical governance, ensuring a smooth user experience that aligns with the platform design strategy.
  • Offer administrative and transactional support to the Global IT function.
  • Monitor software and hardware usage to optimize licenses, resources, and asset utilization.
  • Conduct regular service reviews with stakeholders, ensuring efficiency and compliance with support processes.
  • Coordinate cross-departmental questionnaires, ensuring strict adherence to company policies.

Requirements:

  • Education: Completed studies in computer science, business informatics, or a related field with relevant professional experience. ITIL certification is a plus.
  • Technical skills: Experience in IT operations is advantageous. Familiarity with Microsoft, Citrix, O365, or other leading technologies is highly valued.
  • Experience: Several years of experience in IT service management or IT operations.
  • Language skills: Excellent written and spoken English is a must. Additional languages are a bonus.
  • Personality: A flexible, organized communicator with strong coordination skills, able to take ownership of the service vision.
  • Work style: Analytical, structured, and solution-oriented approach, driving the company forward with optimal solutions.
  • Enthusiasm: Ready to embrace change, navigate uncertainty, and build lasting relationships.

Working hours: Standard European working hours.


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