bp is reimagining energy for people and our planet.

They provide heat, light and mobility to customers worldwide. They’re fundamentally transforming what they do so they can reach net zero by 2050 or sooner. They also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives. It’s crucial to us that the differences we see in the world around us are reflected in our workplace. Who you are is what counts, not where you’re from or how you live your life. A culture that values everyone benefits all of us. That’s why, to help our people thrive, they nurture a truly diverse and inclusive environment.

Customer Service Representative (Spanish or Portuguese knowledge preferred)

Responsibilities:

Proactively resolve Key Account customer issues (working with other teams as appropriate):

• Take ownership and resolve escalated telephone and written customer issues.
• Escalate activities that are not actioned by assignees.

Provide customer service via the email, sometimes phone to support activities including:

• Account set-up, allocation and delivery issues regarding fuel cards
• Order processing and order fulfilment.
• Sales order tracking.
• Monitor supply outages and react accordingly for incoming and existing orders.
• Retail marketing programme information, policy and product fulfilment.
• Retail site experience complaints, fuel quality claims, site locator etc.
• Complaint resolution, identification and management of complaint root causes.

We are looking for you if you:

·      Have 1-2 year experience in a customer facing role

·      Can speak English on an advanced level (Spanish or Portuguese knowledge is a plus!)

·      Have strong time-management and problem-solving skills

Our Partner offers:

·      2-3 days home-office

·      Possibility to join social communities and networks

·      Chill-out and collaboration spaces in a stylish office environment

·      Training and development opportunities to craft your career path

·      Szep-card

·      Company laptop

·      Contract until 2025 december 31, with the possibility of extension