bp is reimagining energy for people and our planet.

They provide heat, light and mobility to customers worldwide. They’re fundamentally transforming what they do so they can reach net zero by 2050 or sooner. They also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives. It’s crucial to us that the differences we see in the world around us are reflected in our workplace. Who you are is what counts, not where you’re from or how you live your life. A culture that values everyone benefits all of us. That’s why, to help our people thrive, they nurture a truly diverse and inclusive environment.

Main Responsibilities:

• Handle incoming written and phone inquiries from external and internal customers in a timely, professional manner
• Execute daily operational tasks to meet customer expectations and service levels
• Support business areas including Sales, Pricing, Logistics, and Finance
• Perform end-to-end customer data management, order handling, billing support, and issue resolution
• Assist with credit/debit notes, pricing or rebate setup, and portal support
• Log, assign, and track customer cases in internal systems
• Contribute to risk mitigation and ensure customer satisfaction through clear communication
• Cooperate closely with other departments and provide reporting when needed
• Identify process gaps and proactively recommend improvements

Requirements:

• 1–2 years of experience in customer service, ideally in a phone-based or administrative role
• Strong German language skills (minimum B2-C1), both written and spoken
• Conversational English (B2 level or above)
• Good understanding of customer needs and behaviour
• Solid time management and problem-solving skills
• Experience using SAP, Excel, or Siebel is a strong advantage

We offer:

• Possibility to join social communities and networks
• Chill-out and collaboration spaces in a stylish office environment
• Training and development opportunities to craft your career path
• SZEP card
• Company laptop
• Flexible HO days (3 days a week)
• Contract until 2025.12.31 – with a possibility of extension