bp is reimagining energy for people and our planet.

They provide heat, light and mobility to customers worldwide. They’re fundamentally transforming what they do so they can reach net zero by 2050 or sooner. They also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives. It’s crucial to us that the differences we see in the world around us are reflected in our workplace. Who you are is what counts, not where you’re from or how you live your life. A culture that values everyone benefits all of us. That’s why, to help our people thrive, they nurture a truly diverse and inclusive environment.

Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.

In this role, you will:

• Develop and demonstrate proficiency in English.
• Serve as the first point of contact for customers, addressing inquiries and resolving issues promptly.
• Accurately read and correct invoices to ensure financial accuracy and compliance
• Exhibit high proficiency in Excel
• Efficiently navigate and utilize applications such as SAP, Word, Excel, and PowerBI
• Apply your knowledge of PowerBI to generate and analyze business reports
• Demonstrate the ability to learn quickly and adapt to new tools and processes
• Train and mentor team members, sharing knowledge and best practices
• Utilize strong analytical skills to troubleshoot and resolve a wide range of system issues
• Build and maintain relationships with key stakeholders within the organization and across business functions

What You will need to be successful:

• Proficiency in English language (above C1 level)
• Have a deep understanding of Excel and macros (will be tested)
• Relevant customer service experience in a telephone environment and/or Business Service Center environment Experience in using SAP and/or Salesforce and MS Office application would be an advantage
• Stakeholder management skills
• Excellent written/oral communication skills and ability to build effective working relationships
• Understand complexities of the shipping, Marine and Energy market, have a deep understanding of the Customer Service processes

Our Partner offers:

• 2-3 days home-office
• Possibility to join social communities and networks
• Chill-out and collaboration spaces in a stylish office environment
• Training and development opportunities to craft your career path
• Szep-card
• Company laptop
• Contract until 2025 december 31, with the possibility of extension