Our multinational partner with an information technology background is expanding its team with an Order management Team lead. If you have leadership experience and possess OTC/Service Delivery/OM/Service Desk experience, then this position is for you. In this role, you would be responsible for 14 team members, and your tasks would include:

Responsibility:

- Responsible for the operational performance of the company, leading a team to support customers according to service standards.

- Monitor processes, ensuring timelines are met and KPIs (SLA, Cost Savings) are achieved.

- Lead or oversee projects within Direct & Indirect Services, representing the team in project reviews.

- Ensure accurate and efficient reporting, providing necessary analysis and participating in reviews with stakeholders.

- Recruit, onboard, and coach team members, ensuring regular feedback, workload distribution, and operational backup capabilities

- Ensure automated processes are functional and continuously improved, providing feedback to managers on issues and opportunities

Requirements:

-University/College degree

-10+ years in services, contract administration, order management, or customer services

-2+ years in a managerial or team-leading role

-Excellent English proficiency (written and spoken)

-Complaint management experience is a plus

Our partner offers:

-Complex, diverse responsibilities

-Supportive, cooperative environment

-Room for future development

-Competitive compensation