Our client is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. They are all over the world, representing the company within Europe with 16 offices. Their Services: Digital Business, Digital Operations, Digital Systems & Technology, Consulting. They are an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees.

Responsibilities:

• Resolving IT issues of clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

We are looking for you, if you have:

• Advanced or native in DUTCH language and you have upper-intermediate English language skills
• Experience in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST
• A university degree - fresh graduates are welcome!
• Willing-to-learn attitude & customer focus mindset
• Excellent communication skills – both written and spoken
• Flexible, multitasking, dynamic personality, team player attitude
• Logical thinking, good problem solving skills

What we offer:

• Joining bonus
• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks.
• High value awards and recognitions, annual bonus and quarterly promotions for top performers
• Home office possibility (4 days a week, from Hungary)
• Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe.
• Training and continuous learning and certification opportunities
• Chance to be part of a rapidly expanding organization.
• Multilingual environment, native colleagues (50% of the team is a native speaker of their support language).
• Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute).
• Reimbursable language courses.
• Team events and Company events (cool and youthful parties with team-games, etc.).