IT Operations Lead

Responsibilities:

• Directly report to the Head of Information Technology.
• Take full ownership of coordinating and leading our globally distributed IT Support team, both virtual and physical.
• Solve technical challenges and provide solutions internally and externally, ensuring seamless operations.
• Oversee technical governance, ensuring a smooth user experience that aligns with the platform design strategy.
• Offer administrative and transactional support to the Global IT function.
• Monitor software and hardware usage to optimize licenses, resources, and asset utilization.
• Conduct regular service reviews with stakeholders, ensuring efficiency and compliance with support processes.
• Coordinate cross-departmental questionnaires, ensuring strict adherence to company policies.

Requirements:

• Education: Completed studies in computer science, business informatics, or a related field with relevant professional experience. ITIL certification is a plus.
• Technical skills: Experience in IT operations is advantageous. Familiarity with Microsoft, Citrix, O365, or other leading technologies is highly valued.
• Experience: Several years of experience in IT service management or IT operations.
• Language skills: Excellent written and spoken English is a must. Additional languages are a bonus.
• Personality: A flexible, organized communicator with strong coordination skills, able to take ownership of the service vision.
• Work style: Analytical, structured, and solution-oriented approach, driving the company forward with optimal solutions.
• Enthusiasm: Ready to embrace change, navigate uncertainty, and build lasting relationships.

Working hours: Standard European working hours.