Job Description:

• Responding to customer inquiries via email, phone, and live chat
• Troubleshooting issues and resolving customer complaints effectively
• Collaborating with other teams to ensure seamless customer experiences
• Maintaining accurate records of customer interactions and transactions
• Identifying opportunities for process improvement to enhance customer satisfaction

Requirements:

• 1-3 years of experience in a customer support role
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and a proactive attitude
• Ability to work independently as well as part of a team
• Proficiency in MS Office and customer support software
• Knowledge of CRM systems is a plus
• Ability to multitask and prioritize tasks effectively
• Flexibility to work occasional evenings or weekends as needed